Privacy Policy

1. Introduction

Welcome to ConnectPlus Mobile Network ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile services, visit our website, or interact with our customer support.

Please read this Privacy Policy carefully. By accessing or using our mobile services, website, or products, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for ConnectPlus mobile services
• Fill out forms on our website or mobile app
• Subscribe to our plans or additional services
• Contact customer support or technical assistance
• Participate in surveys, promotions, or loyalty programs
• Update your account information or preferences
• Contact us via email, phone, or other methods

This information may include:

• Full name and identification details
• Email address and contact information
• Phone number and device information
• Billing address and payment information
• Service preferences and usage patterns
• Any other information you choose to provide

2.2 Service Usage Information

When you use ConnectPlus mobile services, we may collect:

• Call records, SMS, and data usage information
• Network connectivity and performance data
• Device type, model, and capabilities
• Location data (where required for service provision)
• Service quality metrics and network diagnostics
• Roaming and international usage information

2.3 Automatically Collected Information

When you use our services or visit our website, we may automatically collect certain information, including:

• IP address and approximate location
• Browser type and version
• Operating system and device information
• Network performance and quality metrics
• Service usage patterns and preferences
• Website and application analytics data

2.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and service preferences. These technologies help us provide you with better service quality and remember your settings.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or access certain service features.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our mobile network services
• Process service activations, upgrades, and billing
• Deliver network optimizations and service improvements
• Provide technical support and customer service
• Send service notifications, updates, and security alerts
• Respond to your inquiries, complaints, and requests
• Send promotional communications about new plans and features
• Monitor and analyze network performance and usage patterns
• Detect, investigate, and prevent fraudulent activities
• Ensure network security and prevent abuse
• Comply with legal and regulatory requirements
• Personalize your service experience
• Carry out any other purpose described to you at the time the information was collected

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 With Your Consent

We may disclose your information when you have given us explicit permission to do so.

4.2 Service Providers

We may share your information with third-party vendors, service providers, and partners who perform services on our behalf, such as billing processing, network maintenance, customer support, and marketing services.

4.3 Network Partners

For roaming services and international connectivity, we may share necessary information with our international network partners to provide seamless service when you travel abroad.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.5 Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, including lawful intercept requests.

4.6 Protect Rights and Safety

We may disclose your information to protect the rights, property, and safety of our company, our users, or others, including for fraud prevention and network security purposes.

5. Data Security

We implement comprehensive technical and organizational measures to protect the information we collect and store. This includes encryption, secure network infrastructure, access controls, and regular security assessments. However, no security system is impenetrable, and we cannot guarantee the absolute security of your personal information.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we have about you
• The right to request the correction of inaccurate personal information
• The right to request that we delete your personal information
• The right to restrict the processing of your personal information
• The right to data portability
• The right to object to the processing of your personal information
• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements. Call detail records and usage data are typically retained for 12 months in accordance with telecommunications regulations.

8. Location Data

We may collect and process location data to provide mobile services, including for network connectivity, emergency services, and location-based features. You can control location sharing through your device settings. We only use location data for legitimate business purposes and in compliance with applicable laws.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence where the data protection laws may differ from those in your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information.

11. Marketing Communications

We may use your contact information to send you marketing communications about our services, promotions, and special offers. You can opt-out of receiving marketing communications at any time by using the unsubscribe link in our emails, adjusting your preferences in your account settings, or contacting our customer service.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, services, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page, sending service notifications, and updating the "Last updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Continued use of our services after changes constitute acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• By email: privacy@yetteil.top/
• By phone: +36 1 271 0625
• By mail: Budapest, Bogáncs u. 3, 1151 Hungary
• Data Protection Officer: dpo@yetteil.top